In anatod ® a WhatsApp bot is now available at no development cost for our clients. It works with the official API from WhatsApp (Meta), integrated with Freshchat and our API, allowing you to automate service and escalate to human operators when necessary.
At anatod ® we continue adding tools to simplify the daily operation of our clients.
Therefore, from now on we make available a WhatsApp bot at no development cost for companies that already use our solutions.
This bot allows you to automate the initial attention of WhatsApp, answer frequent queries and refer conversations to human operators when necessary, all in an orderly and professional manner.
How does it work?
The WhatsApp bot is integrated using:
- The API official WhatsApp from Meta
- Freshchat as a service platform
- Our API, which allows you to connect the bot with your own systems, customer data, tickets, service statuses or other custom flows
This ensures stability, compliance with WhatsApp policies, and a consistent experience for both the end customer and the support team.
Use cases in the daily operation of a ISP
The bot is not just an “autoresponder.”
Thanks to the integration with our API, it can cover a large part of the usual operations of an internet provider, for example:
- Consult outstanding invoice balance
- Get the payment link to pay immediately
- Download invoices in PDF
- Consult account statement
- Create technical support tickets directly from WhatsApp
- Consult the status of an existing ticket
- Automatically refer to a human operator when the case requires it
- Answer frequently asked questions about services, plans or scheduled outages
All this without initial human intervention, reducing response times and easing the support team's workload.
What does “free” mean?
When we talk about “free” we mean that anatod ® does not charge for the development or implementation of the bot.
The bot is provided, configured and integrated at no cost to us.
For WhatsApp to function as an official channel, the client must have a Freshchat active subscription, which is an external service with its own plans and conditions. That is the only cost necessary for its operation.
How to activate it?
If you are already a anatod ® customer and are interested in implementing the WhatsApp bot, you can contact us to evaluate your case and define the best configuration according to your needs.