At anatod® we continue to add tools to simplify the daily operations of our clients.
Therefore, from now on We offer a WhatsApp bot with no development costs. for companies that already use our solutions.
This bot automates initial WhatsApp support, answers frequently asked questions, and escalates conversations to human operators when necessary, all in an organized and professional manner.
How does it work?
The WhatsApp bot integrates using:
- The Meta's official WhatsApp API
- Freshchat as a service platform
- Our API, which allows you to connect the bot with your own systems, customer data, tickets, service statuses, or other custom flows
This ensures stability, compliance with WhatsApp policies, and a consistent experience for both the end customer and the support team.
Use cases in the daily operations of an ISP
The bot is not just an “autoresponder”.
Thanks to integration with our API, it can cover a large part of the typical operations of an internet provider, for example:
- Consult outstanding invoice balance
- Get the payment link to pay immediately
- Download invoices in PDF
- Consult statement
- Create technical support tickets directly from WhatsApp
- Consult the status of an existing ticket
- Automatically transfer to a human operator when the case requires it
- Answer frequently asked questions about services, plans, or scheduled outages
All this without initial human intervention, reducing response times and offloading work from the support team.
What does it mean for it to be “free”?
When we talk about "free" we mean that anatod® does not charge for the development or implementation of the bot.
The bot is provided, configured, and integrated at no cost to us.
For WhatsApp to function as an official channel, the client must have a Active Freshchat subscription, which is an external service with its own plans and conditions. That is the only cost required for its operation.
How do I activate it?
If you are already an anatod® customer and are interested in implementing the WhatsApp bot, you can contact us to evaluate your case and define the best configuration according to your needs.
